This is how we provide remote service from our main location in Germany.
on machines can often be remedied via remote access. Sesotec service
technicians have direct access to your machines via Ethernet connection and can
carry out error analysis, optimization and parameter settings.
Many of our devices offer this functionality as
standard. If you want to check if your Sesotec system offers this
functionality, we will be happy to help you. Please fill out the contact
tell more than a thousand words - and in addition to telephone support and
remote access, Sesotec also offers video support with augmented reality. For
video support, you simply download a free app on PC / smartphone / tablet and
send us the access data. Our support center will then guide you through the
troubleshooting process step by step until the incident is solved.
have all current and numerous older electronic boards in stock and can send the
boards within 24 hours on working days. The boards are preset as far as
possible and plug and play. You carry out the exchange by yourself, our
telephone support helps you with that.
prepared already now, with preventive spare and wear parts packages for our
devices and systems. In case of a machinery downtime due to wear, you can
replace mechanical components by yourself quickly and easily. For an individual
offer please fill out the contact form (below).
Hotline Product Inspection
+49 (0) 8554 - 308 173
+49 (0) 8554 - 308 129
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