The perfect mix of hardware, software, and service.
More than just a manufacturer of high-tech inspection and sorting systems: Sesotec customers receive comprehensive service, ranging from product testing to rental, commissioning, training, and measures to extend the lifespan of your equipment.
Project
At the beginning is a solid plan. Together with you, we go step by step until commissioning.
Planning and Projecting
Ensure high performance and continuously improve your production: With the fast and professional support of our worldwide growing service network.
Product tests
Play it safe and put our systems to the test. In our modernly equipped technology center, we conduct tests with your products under real production conditions on an area of 1,200 m². This way, we can ensure that our machines meet your requirements.
Flexible for your needs.
Loans & Permissions
If you need your ordered product inspection device before the guaranteed delivery date, we can provide a temporary device subject to availability.
A device or component needs to be repaired? With a loaner device, your line does not come to a standstill during the repair period.
Feasibility tests and possible implementations in the future production environment are possible even before the purchase.
The protection of people and the environment is particularly important to us. Therefore, RAYCON X-ray inspection devices from Sesotec are designed for particularly high safety for the operating personnel and the environment. Nevertheless, X-ray devices are often subject to strict regulations for logistics, operation, and maintenance - depending on the industry, country, or region. We help you through this jungle.
Here we go!
Commissioning
Commissioning, especially for X-ray machines or sorting systems including operator instructions, takes place on site – of course, after prior appointment scheduling. Naturally, personal commissioning appointments can take place globally.
The virtual commissioning of machines is particularly suitable for metal detectors in the plastics industry due to the requirements. After downloading our Augmented Reality App on a suitable customer device with video and headset components, a quick, short-term commissioning is possible.
Operations
During ongoing operations, production must be disruption-free. But we ensure not only that, we are also always by your side with other important components such as training, monitoring, and validation.
Digital Monitoring
System availability is a pivotal point of your production planning. Whether phone support, ticket via Sesotec App, email, or augmented reality: For every question and incident, there are fast, simple, and secure communication channels with our service technicians.
Augmented Reality Technology makes it possible to integrate digital elements into the real world, creating an "augmented" reality. The only requirement: A device with a good internet connection, as well as a headset and a camera on the customer side. Service support is simpler and more effective with augmented reality, as visual information is quickly and intuitively captured and integrated.
Trainings
Your production line is not like any other. That is why our service staff provides comprehensive advice on the installation, customization, and operation of your Sesotec systems. Through various training offers, maintenance and production staff of all recycling, plastic, and food lines receive the necessary knowledge to avoid operating errors and increase the lifespan of your equipment.
Product Life-Time Extension
We want you to enjoy your new Sesotec device for a long time. Therefore, we assist you with possible repairs and thus extend the lifespan of your device.
Repair
We ensure the performance of your system through on-site service deployments, our in-house repair department, refurbishment & maintenance services, and through Predictive Maintenance with Artificial Intelligence: Predictive Maintenance is the key to higher machine availability as well as process and performance improvements.
Spare parts
Advance Replacement: Sesotec offers a fast and reliable service for the exchange of electronic boards and computers - and that for a flat repair fee.
Spare Parts: Benefit from our comprehensive service for the procurement of spare parts for your device.
