Sustainable service that remains

Sustainability is a crucial topic in all areas of the economy today, especially in the industry, where durable capital goods and machines are often in use for decades. At Sesotec, we are intensely engaged with the question of how we can not only guarantee our customers reliable operation in the area of after-sales and service but also make it as resource-efficient as possible. Our goal is to optimally support the entire lifecycle of our products while keeping the ecological footprint of our service activities as small as possible.

An important element of our service philosophy is the long-term availability of spare parts. We guarantee our customers that spare parts will be available for all our standard devices for at least 10 years. This ensures that our machines can continue to operate efficiently and reliably even after many years. The decision to stock spare parts for such a long time is more than a service promise for us: It is an expression of our responsibility to offer products and solutions that can be used over long periods and thus minimize resource consumption. By providing spare parts, we contribute to ensuring that machines that have been in use for many years can be maintained or repaired quickly and cost-effectively when needed. This not only ensures the reliable functioning of the devices but also avoids the need for premature replacement. This is a crucial contribution to resource conservation and the minimization of environmental impacts, such as those caused by disposal.

Sustainability and cost-effectiveness go hand in hand at Sesotec. As long as it is economically viable, we repair devices instead of replacing them. Our team of experienced technicians carefully examines each machine and decides whether a repair is possible and profitable. In many cases, we can significantly extend the lifecycle of our devices through professional maintenance, thus preventing still functional devices from being decommissioned. A good example of the success of this philosophy is the numerous devices that have been in use with our customers for over 25 years. These devices continue to reliably fulfill their purpose and demonstrate the durability and quality of our products. By offering repairs for as long as possible, we promote a conscious use of resources and set an example against today's throwaway mentality. 

Sesotec also offers a comprehensive retrofit program. Existing machines are upgraded with modern components and technologies to optimize their performance and efficiency. A retrofit allows older systems to be adapted to the latest technological standards without the need for a complete new purchase. This option is particularly valuable for aligning existing systems with current industry requirements, whether in terms of production performance, energy efficiency, or legal regulations. Additionally, a retrofit significantly extends the lifespan of the machines and ensures that customers can maximize their investments. This makes them fit for the future, improves competitiveness, and simultaneously contributes to resource conservation by reducing the need for new systems. With this sustainable solution, Sesotec underscores its commitment to creating long-term value for its customers.

A central component of our sustainable after-sales service is the refurbishment and reuse of electronic components. All our electronics are overhauled as needed and put back into operation as refurbished parts. This approach not only reduces the need for new components but also saves resources required for the production of electronic components. Our refurbished electronics offer the same function and quality as new parts, but are significantly more resource-efficient. These components are used when pre-replacement or repairs are carried out, providing our customers with an economically and ecologically sensible alternative to completely new parts. Refurbished parts are particularly appreciated as they minimize downtime while also protecting the environment.

In addition to electronics, we also focus on sustainability for other components. Both X-ray detectors and PCs and touch panels are reconditioned and used as refurbished spare parts. This strategy extends across a variety of our devices and ensures that the machines remain efficient and durable. In particular, the X-ray detectors require a high level of technical expertise in reconditioning. Our after-sales team ensures that each part is thoroughly tested and aligned with Sesotec's strict quality standards. This guarantees that our refurbished components offer the same performance as new parts, while significantly reducing resource consumption and environmental impact.

Sustainability in after-sales service at Sesotec goes far beyond mere technical maintenance. Our commitment to future-proof solutions begins in the development phase of our products ("service-friendly" design) and continues throughout the entire lifecycle. At Sesotec, we believe that longevity and reliability are the best means to conserve resources and protect the environment. Our service philosophy reflects this conviction. The ability to keep devices in use for many years or even decades is not only a matter of quality but also of the right service concept. By offering sustainable after-sales solutions, we aim to help our customers optimize the use of their devices and thus contribute to the conservation of our natural resources.

Sustainability in the after-sales and service sector is more than just a trend for Sesotec – it is part of our corporate philosophy and a central component of our customer service. By guaranteeing a 10-year availability of spare parts, consistently repairing and refurbishing electronics and components, we actively contribute to reducing resource consumption. For us, efficient service is the key to maximizing the lifespan of our devices and thus making a significant contribution to environmental protection. With our comprehensive service philosophy, we support our customers in optimally using their devices for many years while conserving resources. Because at Sesotec, sustainability is not an additional offer, but a promise for the future.